Legal notice and privacy


General information of the website

In accordance with the duty to provide information in article 10 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, the following information is provided below: The owner of is BARCELONA DE SERVEIS MUNICIPALS, SA (hereinafter BSM), domiciled at Carrer de Calàbria, 66 - 08015 Barcelona, ​​registered in the Mercantile Registry of Barcelona with the number: 6165/03 Volume: 35452 Folio: 28 Sheet B 108458 Registration 87. CIF: A08765919. Contact email: Contact telephone: 93 887 50 34

Privacy policy

BSM complies with current regulations on data protection and ensures the correct use and processing of personal data. Each personal data collection form informs you of the purpose of processing the requested data. At any time, the user may exercise their rights of access, rectification, deletion, opposition, portability and limitation by communication to the following email address:

Who is the Data Controller of your personal data?

The Data Controller of your personal data is Barcelona de Serveis Municipals, S.A. (hereafter "BSM"), with registered office at Carrer Calàbria, 66, 08015, Barcelona, and email address

Furthermore, the data subjects are hereby informed that BSM has appointed a Data Protection Officer, who may be contacted by email at

What is the purpose of us processing your data, and what is the legal basis of this processing?

You can find out all the data processing activities conducted by BSM, as well as the legal basis for each of them, through our Data Processing Register.

How long do we keep your personal data?

BSM will keep your personal data for the time required to fulfil the purpose for which they have been collected, provided you do not request the deletion of said data or withdraw your consent.

Once the purpose for which the personal data was collected has been fulfilled, or their deletion has been requested, or consent withdrawn, according to Article 32 of Organic Act 3/2018, of 5 December, on the Protection of Personal Data and Guarantee of Digital Rights, the personal data will be duly blocked for the time necessary to meet the corresponding legal obligations in each case.

To whom will the personal data be disclosed?

BSM may disclose your data to public or private third parties when there is a legal obligation or authorisation to do so.

Likewise, in order to provide you with the services, BSM may use service providers who may have access to your data and who will be acting in the name of and on behalf of BSM, following our instructions, and under no circumtances will they be able to use your data for their own purposes. 

You can find more detailed information on our Data Processing Register.

Are there any international personal data transfers?

BSM does not anticipate any international data transfers. However, should such transfers take place in the future, the provisions of the applicable data protection regulations shall be taken into account and applied.

Are your data used for automated decision-making or profiling?

BSM does not contemplate automated decision-making or profiling with personal details. However, should such transfers take place in the future, the provisions of the applicable data protection regulations shall be taken into account and applied. 

What are your rights as a data subject?

  • Withdrawing consent: you will have the right to withdraw your consent at any time. However, withdrawing your consent shall not affect the legality of the processing carried out up to that moment.
  • Access: you may receive confirmation if BSM processes your personal data and view the personal data that BSM processes.
  • Rectification: you may correct your personal data if they are inaccurate and complete them if they are incomplete.
  • Erasure: you may request that your personal data be deleted for several different reasons, including on the grounds that the data are no loger necessary for the purposes for which they were collected. 
  • Objection: you may request that your personal data not be processed. BSM shall stop processing the data, unless there are overriding legal reasons for the processing or it is necessary for the exercise or defence of legal claims. 
  • Restriction of processing: you may request the restriction of data processing in the following cases:
    • while a challenge regarding the accuracy of the data is being investigated.
    • when the processing is unlawful and you oppose the deletion of the data and request the restriction of their use instead.
    • when BSM does not need to process the data, but you need that data to exercise or defend legal claims.
    • when you have objected to the processing of the data for the performance of a task in the public interest or for the fulfilment of a legitimate interest, pending the verification of whether the legitimate grounds of BSM override yours. 
  • Portability: you may receive an electronic copy of any personal data you have provided us with and any data that has been obtained through your relationship with BSM and forward them to another entity.

You may exercise these rights by sending a written request to Barcelona de Serveis Municipals S. A. Carrer  Calàbria, 66 08015, addressed to the Data Protection Officer, or by sending an email to Please be informed that in order to exercise your rights, you will have to provide sufficient evidence of your identity, indicating which right you wish to exercise.

Lastly, the Data Subject shall have the right to lodge a complaint with the Catalan Data Protection Authority if they believe that BSM has not processed their personal data in accordance with the applicable regulations.