This first year of assessment has seen it position itself among the highest-scoring 30% of companies
B:SM’s goal is to be the benchmark for this management model in the public sector and to lead its implementation among the enterprises in its ecosystem
The certificate was awarded today at the Olympic Ring
Barcelona de Serveis Municipals (B:SM) has received the EFQM 400 Seal in recognition of its commitment to a management model based on excellence, innovation and sustainability, as well as the value it creates for its stakeholders. The EFQM Model offers a comprehensive tool for organisations to optimise their management through a rigorous, structured and objective management of their operations.
The distinction, now held by 3,000 enterprises throughout the Spanish State, is awarded by the European Foundation for Quality Management (EFQM), which is represented in the Spanish State by the Club Excelencia en Gestión [Excellence in Management Club]. The EFQM has declared B:SM to be a company continuously working for transformation and improved performance and ready to tackle future challenges, maximising its contribution of value to society.
This first year of assessment has seen B:SM achieve a total score of 471 points. This puts it in a high position, among the highest-scoring 30% of companies according to the parameters set by the Model.
In B:SM’s specific case, the assessors particularly recognised its clear customer focus and the success of the public-private partnerships it promotes, resulting in better service provision and in an extensive transfer of knowledge to the market. They also highlighted its commitment to innovation made in every sphere of activity, a positioning that enables B:SM to lead the way in sectors such as electro-mobility, through the Barcelona Endolla network, and the development of mobility service applications, such as smou. Another development that the EFQM has described as very positive is the existence of a comprehensive management system which unifies work methods in all the B:SM’s business units.
“Receiving the EFQM Seal is a further example of the company’s commitment to quality and excellence, and how we continue to launch mechanisms that have an impact on the transformation and continuous improvement of our processes and activities”, explained B:SM's CEO, Marta Labata. “The score obtained in this first assessment is a very good starting point, and can only steer us towards the leadership we wish to exercise among our own business ecosystem. Our aim is to become benchmarks when it comes to the application of the EFQM Model within the public sector, acting as a lever for its extension. And to do that through the values that define us as a company committed to the quality of life of people by generating positive experiences for building a healthy Barcelona at the helm”.
Meanwhile, according to Miquel Romero, the director of Marketing and Commerce at Club Excelencia en Gestión: “B:SM is a highly complex organisation with a strong dedication to service, a culture based on a clear customer focus, taking decisive leadership in innovation in the services sector, working day-to-day with efficiency and effectiveness to ensure its future sustainability. As a representative of Club Excelencia en Gestión and a citizen of Barcelona, I can say it gives us great satisfaction to have BSM, an organisation worthy of the EFQM Seal thanks to its excellent, innovative and sustainable management.”
The seal’s award ceremony was held this morning at the Olympic Ring as part of an in-house event held by the company.
